FAQ

Q1: Is this the official website of the LEO® brand?

A:

Yes. This website (leoshops.com) is the official online store of the LEO® brand.

All LEO® products sold here are designed, manufactured, and sold directly by the LEO® brand.

 

Q2: Do you authorize other websites or sellers to sell LEO® products?

A:

No. We do not authorize third-party websites or sellers to sell LEO® products under our brand name.

To ensure product authenticity and proper customer support, we recommend purchasing only from our official website.


Q3: Where do you ship from?

A:

All orders are shipped from our U.S. warehouse.


Q4: How much does shipping cost?

A:

  • Free standard shipping on orders of $30 or more
  • Orders under $30 ship for a flat rate of $5.99

All shipping costs are clearly displayed at checkout before payment.


Q5: Are prices already discounted? Do I need a coupon code?

A:

Yes. All prices displayed on our website already include our sitewide 30% discount.

No coupon code is needed—what you see is exactly what you pay.


Q6: How long does shipping take?

A:

Orders are typically processed within 1–2 business days.

Standard delivery within the United States usually takes 3–7 business days, depending on your location.


Q7: What is your return policy?

A:

We offer a 90-day risk-free return policy.

If you’re not satisfied with your purchase, please contact our customer support team for return instructions.


Q8: How can I contact customer support?

A:

You can reach us through our Contact Us page or email us directly at

📧 info@leoshops.com

Our support team is always happy to help.


Q9: Will I receive tracking information?

A:

Yes. Once your order has shipped, you will receive a confirmation email with a tracking number so you can track your delivery.


Q10: Are payments on your website secure?

A:

Yes. Our website is powered by Shopify and uses secure, encrypted payment systems to protect your personal and payment information.


Q11: Are LEO® products sold on Amazon?

A:

Yes. Some LEO® products are available on Amazon.

However, our official website offers significantly better pricing, including our sitewide 30% discount and exclusive offers that are not available on Amazon.

 

👉 For the best value and latest promotions, we recommend purchasing directly from leoshops.com.