FAQ
Q1: Is this the official website of the LEO® brand?
A:
Yes. This website (leoshops.com) is the official online store of the LEO® brand.
All LEO® products sold here are designed, manufactured, and sold directly by the LEO® brand.
Q2: Do you authorize other websites or sellers to sell LEO® products?
A:
No. We do not authorize third-party websites or sellers to sell LEO® products under our brand name.
To ensure product authenticity and proper customer support, we recommend purchasing only from our official website.
Q3: Where do you ship from?
A:
All orders are shipped from our U.S. warehouse.
Q4: How much does shipping cost?
A:
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Free standard shipping on orders over $30
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A flat shipping fee applies to orders under $30
Shipping costs will be clearly shown at checkout before payment.
Q5: Are prices already discounted? Do I need a coupon code?
A:
Yes. All prices displayed on our website are final prices and already include the sitewide 30% discount.
No coupon code is needed—what you see is exactly what you pay.
Q6: How long does shipping take?
A:
Orders are typically processed within 1–2 business days.
Standard delivery within the United States usually takes 3–7 business days, depending on your location.
Q7: What is your return policy?
A:
We offer a 90-day risk-free return policy.
If you’re not satisfied with your purchase, please contact our customer support team for return instructions.
Q8: How can I contact customer support?
A:
You can reach us via our Contact Us page or email us directly at info@leoshops.com.
Our support team is always happy to help.
Q9: Will I receive tracking information?
A:
Yes. Once your order has shipped, you will receive an email with a tracking number so you can monitor your delivery.
Q10: Are payments on your website secure?
A:
Yes. Our website is powered by Shopify and uses secure, encrypted payment systems to protect your personal and payment information.