Return Policy

RETURN POLICY

General guildlines

Items purchased at creatortrading.com may be returned by mail within 90 days from the invoice date.  No refunds are issued after 90 days.  You must provide a copy of your packing slip/order with the item(s) listed. Shipping and handling charges are nonrefundable.  

Each return MUST have a RMA (Return Merchandise Authorization)number.  Please write down your RMA number on the outside of the shipping box.  One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.

Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging after purchase.  When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. creatortrading.com will not be responsible for any shipping loss.  The customer must inform creatortrading.com of any order discrepancy within 14 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.

Items purchased from dealers or resellers and not creatortrading.com directly are not eligible for return, refund, or exchange.

Canceled orders or address errors

For any refused package or any returns to creatortrading.com due to incorrect address, action, inaction or absence of the recipient, we will refund the amount of your purchase and shipping charges to your credit card.

WARRANTY INFORMATION

LIMITED 1 YEAR WARRANTY

Creator Trading Inc. makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 30 days beginning on the date of purchase or order.

This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special or consequential damages arising from the use of our product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.

To take advantage of this warranty, the product or part must be returned to us with shipping charges prepaid. Proof of purchase (e.g. packing slip/invoice), date and an explanation of the complaint must accompany the merchandise.

If our inspection verifies the defect, we will replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.